FAQ
Hello, Super Parent!
We know parenting comes with endless questions, and we’re here to make finding answers simple. If you still need a hand, drop us an email at hi@qoalaby.com or send us a DM on Instagram @qoalaby. We’re always happy to help!
Our clothes are designed for babies and toddlers aged 6 months to 4 years. Sizing is based on age and average height, so finding the right fit is easy
Your baby’s skin is delicate, and we take that seriously!
We use super-soft, breathable cotton and blends that feel like a gentle hug.
No harmful dyes
No harsh finishes
100% safe for everyday wear
We dispatch orders within 24–48 hours.
All our international orders take between 5-7 working days for delivery after dispatch.
As soon as your order ships, we’ll send you a notification of confirmation.
We deliver across select countries today - UAE, Saudi Arabia and the UK and will continue expanding our reach in the coming months. Stay tuned.
Our India customers can order from www.qoalaby.in and we will fulfill directly.
Please contact us at hi@qoalaby.com within 14 days of delivery, to request an exchange or a return. Please note that the items should be unused and in original conditions, with tags intact.
We offer store credit for returns as well as refunds to your original payment method. (store credit valid for 6 months). This way, you can shop again whenever you like.
- Machine-wash in cold water with a mild detergent
- Avoid bleach
- Tumble dry on low (or even better, air dry — kinder to the clothes and the planet!)
We have specialized gift boxes in our gifting section of the website. These are perfect for birthdays, baby showers, or just to make someone’s day.
Still got questions?
We’re just an email away at hi@qoalaby.com. We reply within 24 hours (usually much faster!).
Qoalaby Returns & Exchange Policy
At Qoalaby, we want every piece you pick to bring joy to you and your little one. But if something doesn’t feel perfect, no stress — our return process is quick and easy.
FAQs
Please contact us at hi@qoalaby.com within 14 days of delivery, to request an exchange or a return.
We accept return on clothing within 14 days of delivery, as long as:
1. The item is unused, unwashed, and in its original packaging
2. Tags are still attached
Just email us at hi@qoalaby.com with your order number, and we’ll guide you through the steps.
Items bought on sale or during promotional offers.
Used or washed items.
We’ll share the return address by email once your request is approved.
(Please don’t send items without notifying us — they may not be processed.)
Need Help?
Just email us at hi@qoalaby.com — we’re a small team, but we respond within 24 hours (usually faster!).