Refund policy

Exchanges and Returns
We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return or an exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. 

To start a return, you can contact us at hi@qoalaby.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@qoalaby.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will offer store credit for returns (valid for 6 months) or refund to your original payment method. This way, you can shop again whenever you like.

If more than 15 business days have passed since we’ve approved your return, please contact us at hi@qoalaby.com.