We dispatch orders within 24–48 hours. All our international orders take between 5-8  working days for delivery after dispatch. We use DHL Express for most of our international shipments and details are shared as soon as the product is shipped.
 
We deliver across 20+ countries today - Middle East, EU, UK, USA, Canada & Australia / New Zealand and will continue expanding our reach in the coming months. Stay tuned.

We offer free shipping in all our markets above certain order thresholds. This can be unlocked during your cart and checkout experience. (For reference, free shipping is available above AUD 100, EUR 100, USD 100 and GBP 75)

For orders below this threshold, a small shipping fee is applied, generally $10 USD.

All duties and taxes are included in the purchase price, the price you see is the price you pay.

We offer one single price and peace of mind at the time of delivery. No hidden costs.

Please contact us at hi@qoalaby.com within 14 days of delivery, to request an exchange or a return. Please note that the items should be unused and in original conditions, with tags intact.