Frequently Asked Questions
Why kind of fabrics do you use?
Your baby’s skin is delicate, and we take that seriously!
We use super-soft, breathable cotton and blends that feel like a gentle hug.
No harmful dyes.
No harsh finishes.
100% safe for everyday wear.
How long does delivery take?
We dispatch orders within 24–48 hours.
Typical international shipments take 5-7 working days from dispatch. As soon as your order ships, we’ll send you a notification of confirmation.
Do you offer returns and exchanges?
We offer exchanges in case of size mismatch or defected products.
Just email us at hi@qoalaby.com with your order number, and we’ll guide you through the steps.
What if I am unsure about the size?
All our clothing product pages have a size chart. If you are still unsure, just email us at hi@qoalaby.com. We will be happy to help!
